Privacy Policy

We collect and process the following types of personal data, including but not limited to:

a) Information provided during account registration, such as your full name, date of birth, email address, and phone number;

b) Correspondence with us through the Website, email, live chat, or other communication channels;

c) Transaction history associated with your Player Account, whether conducted on the Website or via other methods;

d) Details of website interactions, including traffic data, GeoIP location, browser and device information, activity logs, and other data recorded in our systems;

e) Verification documents such as passport scans, payment slips, and bank statements, as required for account verification, deposit/withdrawal processing, or anti-fraud checks;

f) Information from surveys or customer feedback sessions conducted periodically.

We process your data to provide the following services:

a) To manage your bets and transactions, including payments via credit cards or online methods;

b) To deliver requested gaming and ancillary services;

c) To provide customer support and assistance with account setup and management;

d) To conduct necessary verification checks;

e) To send promotional offers or marketing materials if consent has been given;

f) To comply with legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CFT) regulations;

g) To monitor and investigate transactions for fraud, abuse of terms, money laundering, or other irregular activities;

h) To analyze customer trends via market research (participation in surveys is voluntary);

i) To perform research and statistical analysis using aggregated data.

Unless you opt out, we may use your personal information, such as your email address and phone number, to send marketing materials about products, services, and promotions, including offers from our business partners. You can opt out by adjusting your Player Account settings or contacting customer support. If you accept contest prizes or winnings, you consent to the use of your name and/or nickname for promotional purposes without additional compensation, unless restricted by law.

We collect personal data with your knowledge, including through your use of our services and interactions. We may also obtain information from online vendors, fraud prevention entities, and service providers. Third-party providers may support us in technical operations, processing transactions, and providing gaming content. Any personal data shared with these entities will be managed in accordance with this Privacy Policy, and measures will be in place to safeguard your information. External disclosures will comply with this Privacy Policy, and agreements with third-party providers will ensure data security.

Your personal information may be shared within our group of companies, including parent companies, subsidiaries, and business partners, under appropriate agreements. Data processing may involve the Company, another group entity, or third-party processors. Access to your personal data is restricted to authorized employees, such as the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, and VIP managers, all bound by confidentiality agreements. For service efficiency, your personal data may be transferred within the EU, EFTA regions, or outside the EEA, ensuring secure processing aligned with this Privacy Policy. By using our Website and communicating electronically, you consent to such transfers under these terms.

We do not sell or rent your personal information. However, your data may be disclosed under certain circumstances, such as legal requirements, subpoenas, or warrants. Disclosure may also occur to protect the legitimate interests of the Company, its customers, or third parties. Personal data may be shared under the following conditions:

 

a) When mandated by law;
b) To facilitate payment transactions through processors like Paysafe, whose privacy policies will apply;
c) To meet legal and regulatory obligations, including compliance with licensing authorities;
d) To protect safety, investigate fraud, or respond to government requests;
e) When required by marketing service providers to perform their functions;
f) To third parties with your prior consent.

We engage third-party data processors to handle limited personal data on our behalf, supporting website hosting, operations, marketing, analytics, and email communication management. All data transfers are conducted in compliance with applicable Data Protection Legislation to preserve the integrity and confidentiality of your information under our Services Agreement.

Our website may feature social media tools, such as those provided by Facebook, which are governed by their own privacy policies. In the event of structural changes to the Company, such as mergers or acquisitions, personal data may be transferred or sold as part of the process. You will be notified by email before any such transfer. Additionally, our content may link to third-party websites with their own privacy policies. We are not responsible for the content or data practices of external sites.

Under the Terms and Conditions, both you and the Casino may close your Player Account at any time. After account closure, personal data is retained for the duration required by law. This data may be used upon request by competent authorities for inquiries related to financial and fiscal records, fraud, money laundering, or other illegal activities. We may also retain anonymized data for content and marketing communication improvements, without involving automated decision-making. Anti-money laundering regulations in EU-licensed jurisdictions require that personal data collected during registration and account operation be retained for a minimum of five years from the last transaction or account closure. Requests for data erasure before this retention period cannot be accommodated.

We are committed to safeguarding your personal information and respecting your privacy in accordance with best practices and applicable regulations. Reasonable measures are taken to protect your data, including secure access to Player Accounts via unique credentials. For enhanced security, you may enable two-factor authentication (2FA). You are responsible for maintaining the confidentiality of your login details and preventing unauthorized access.

Under data protection law, you are afforded specific rights. These include the ability to:

• Request access to your personal data: You can ask for a copy of the personal data we hold about you at no charge.
• Request correction of your personal data: If you believe that any data we hold is incomplete or incorrect, you are entitled to request its correction. We may require supporting documents to verify the changes.
• Request erasure of your personal data: You can ask for your data to be deleted where there is no longer a legal ground for its retention. However, this right is not absolute, especially where legal obligations necessitate data retention or in cases where retention is necessary for legal claims.
• Object to processing of your personal data: If we process data based on our legitimate interests that you believe affect your rights, you may object. However, we may demonstrate compelling legitimate grounds for processing which override your interests.
• Request restriction of processing of your personal data: You may request that we pause processing of your data under certain conditions, such as while its accuracy is verified or if its processing is unlawful.
• Request data portability: You may ask for a copy of certain data in a machine-readable format to be transferred to another service provider, applicable where the processing is based on consent or a contract and carried out by automated means.
• Withdraw consent: You may withdraw your consent at any time via your account settings on the Website. Withdrawing consent will not affect the legality of processing before the withdrawal but may impact your access to our services.
• Lodge a complaint with a supervisory authority.

To verify your identity when exercising these rights, we may need specific information from you as a security measure to ensure that personal data is disclosed only to you. We aim to respond to all legitimate requests within one month. Complex or numerous requests may take longer, and we will inform you if this is the case.

You may contact us at any time regarding this Privacy Policy to:

a) Verify the accuracy of the personal data we have on file;
b) Inquire about the use of your personal information;
c) Request that we stop using your data for direct marketing purposes;
d) Amend or correct your information. Evidence may be required to process such changes. It is unlawful to provide false information, and you must ensure your data remains accurate.

Our Casino has appointed a Data Protection Officer (DPO) to address inquiries regarding this Privacy Policy. Questions or concerns should be directed to the DPO. Additionally, under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority in your country of residence, workplace, or where the alleged infringement occurred.

When you visit our Website, our system may automatically collect information about your visit, such as browser type, IP address, and referring website. This data may be collected through platform providers and partners, and we may also receive aggregated demographic or usage data about our visitors.

We utilize cookies and similar tracking technologies for data collection. Cookies are small text files stored on your device when you visit our website and serve various functions, such as improving your user experience:

• Required cookies: Necessary for website navigation and basic functionality, such as accessing member areas.
• Functional cookies: Enhance website usability and personalize your experience by remembering your selections and settings.
• Advertising cookies: Measure the effectiveness of our content marketing and are set by our partners to track visits and registrations from advertisements. We do not share your personal details like name or email with partners, except for site visit data gathered by these cookies. This data may be combined with other personal information collected by these providers as governed by their privacy policies.

Cookies on our website are categorized into three main groups:

1. Cookies stored by back-end applications;
2. Cookies stored by front-end applications;
3. Third-party cookies.

In addition, third-party service providers may set cookies to deliver services such as activity tracking, website effectiveness assessment, and marketing campaign efficiency.

Most browsers automatically accept cookies, but you can modify browser settings to block or delete cookies if you prefer. However, blocking or deleting cookies may inhibit your use of our Website. You can manage cookies through your browser settings, and more information on cookies can be found at https://www.aboutcookies.org/.

Here are guides on managing cookies in various browsers:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: http://support.mozilla.org/kb/Cookies
• Internet Explorer: http://support.microsoft.com/kb/278835
• Safari for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html
• Microsoft Edge: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

If you engage in casino games provided by NetEnt, you will also be subject to NetEnt’s Privacy Policy.